Yes Disability take any complaint seriously and this policy ensures all complaints are dealt with in a timely and culturally sensitive manner and in compliance with applicable legislation.
This policy applies to all Yes Disability participants, clients, supports or partners and staff.
Our Guiding Principles:
• Yes Disability strive to deliver the best service in which all involved are respected and safe.
• Yes Disability work to a continuous improvement model within all its activities.
• Yes Disability staff work to Ara Taiohi’s Youth Work Code of Ethics.
• Yes Disability abide by Child Safe obligations in the commitment to ensure the wellbeing and safety of young participants.
Yes Disability will take steps to ensure that participants, client’s partners and supporters are aware of their rights and how to go about making a complaint, and that staff are aware of their responsibilities.
A complaint may be made in writing (by email, letter) or verbally.
The following procedure must be followed in every instance:
Yes Disability pride ourselves on delivering the best service and programming. If, however, you have a complaint or critical feedback, we welcome the opportunity to hear your concerns and attempt to remedy the situation.